Chromebooks - Sunset High School

Chromebook Information

With the advent of COVID-19, Beaverton School District's use of chromebooks for all students radically changed. Chromebooks are being asked to do more and more. If you have questions or issues this is the place to visit for immediate help.

See more information on the District Chromebook website

Chromebook Status

DO NOT POWERWASH - Please do not powerwash your chromebook as it creates many more issues than it solves AND the student will locked out until the device can be re-enrolled by SHS staff. Most of the time slowness or flakey operation can be fixed by clearing the cache (followed by a restart) or doing a mainboard reset. See videos below

Current Issues: - Chromebook not Charging - We are seeing many of these reports each week. Many of these can be corrected by doing the Mainboard Reset as detailed in the video below.

Current Issues: - Zoom Crashing - Beaverton School District and districts around the country are seeing student chromebooks crashing or loosing the Zoom connection when teachers share their screen. For example when a teacher Zooms with 20 or 30 students and shares their screen - a handful of students may have this issue.

We are in contact with Zoom engineering on this and their initial request is for students to do the following BEFORE joining a Zoom class:

Close any uneeded browser tabs prior to starting the Zoom meeting.
Especially stop any other streaming services on the chromebook such as Netflix, Spotify, etc.
Do not use a virtual background as this really increases the system workload.
When possible students should Zoom with the power supply attached and plugged in.
Start each day of classes by restarting their chromebook which will clear out any lingering Zoom remnants from the previous days work.

Update 12-10-20 - Zoom last told us to expect a Zoom app update in December - we are contacting for an update status.

Chromebook Known Issues and Fixes

WIFI Connection Issues

There are many things that can affect the quality and speed of your home Wifi.

Update your internet router. If you have the same router you were given by your provider several years ago then check on their replacement policy. Many times you can get a new router for free which will have improved technology.
Place your router as high as possible to improve wifi quality and increase range. If your router is sitting on a coffee table or the floor etc. -- find any way you can to get it up to 5 - 6 - 7 - or 8 feet high.

Reset Mainboard --- Wifi - Camera - Microphone - Charging Problems

Black Screen or Unresponsive chromebook

Clear Cache - Fixes many issues including Canvas problems

VPN

Magnetic bracelets - watches

Zoom Basics

Digital Printing

Transferring Data

Zoom Status - Canvas Status - Google Status

Find out if these resources are up and working or down and not available. If one of these services is down all you can do is wait for them to fix it. We cannot do anything in these cases.

Zoom Status

Canvas Status

Google Status

Chromebook Damage/Loss Summary
Things to Avoid

Chromebook Damage/Loss Summary

PROTECTION PROGRAM COVERAGE - The cost is $20 per year and provides limited coverage should incidents occur that damage the chromebook. Intentional or neglectful damage is not covered and will be counted as an incident. Students/families may opt to not pay the insurance but they are liable for all damage to the chromebook. Note: BSD chromebooks are under Acer warranty and may not be repaired by individuals or 3rd party repair shops as this will violate warranty terms.

This program covers the Chromebook loaned to the student against all accidental damage, theft,vandalism, or loss for one (1) school year.

This program does NOT cover intentional misuse, abuse, or neglect by any household members.
If the student does not exercise proper care, as described in the Student Family Handbook, and this negligence results in damage to or loss of the Chromebook, the cost of the repair or replacement will be the responsibility of the student. Fines are assessed according to type and total number of incidents. Either loss or damage counts as one incident.
This program does NOT cover loss of the Chromebook charger cord. Lost or damaged charger cords are not covered by this program. The charge for a replacement cord is $15. Refunds will not be issued for lost and found Chromebook cords.

DAMAGE: If the Chromebook is accidentally damaged or vandalized, it will be repaired or replaced at no cost to the student or family. Subsequent damage to the Chromebook after the first documented incident will result in the following charges:

Second incident, if damaged: Student will be charged $50
Third incident and beyond, if damaged: Student will be charged $100

Note: An “incident” occurs when it is assessed that proper care was not taken by the student to prevent significant damage from occurring to the device. This is often in regards to the following damages:

Broken screens or Chromebook bodies
Liquid damage
Obvious neglect

LOSS: If a Chromebook is lost, it will be replaced at no expense to the student or family. Subsequent instances of a lost Chromebook will result in replacement of the device and the following fines:

Second loss of Chromebook: $150 fine
Third loss and beyond of Chromebook: $300 full replacement cost

In the event that a lost Chromebook is recovered in working condition, fines assessed to the student will be refunded.

THEFT: If the Chromebook is stolen, the Beaverton School District will require that a police report be filed. Fraudulent reporting of theft will be turned over to the local law enforcement agency for investigation. Students making a false report may also be subject to disciplinary action.

REFUNDS: Students who return their Chromebook during the first three weeks after starting school may apply for a refund if the Chromebook is returned in the same condition as when checked out.

Things to Avoid

As mentioned in the above summary - every student gets a single 'free pass' on one damage incident (unless that damage/incident is clearly due to misuse/abuse). Beyond that one free pass fees and fines will be levied to the students account.

Our staff want to work with students whenever possible to avoid fines and fees, but the following issues are all avoidable and will typically result in a fine or fee:

Liquid Spills - Keep liquids - sodas - water - teas - coffee - etc. at an arms length from the chromebook. Liquid spills are not repairable and result in a total loss of the unit.
Crushed bodies / damaged hinges / shattered screens - A backpack with a padded laptop section is recommended. Jamming a chromebook into an overly crowded backpack can result in damage.
"I loaned my chromebook to ....... and it came back (damaged - messed up - etc)". The chromebook is checked out to the student and the student is responsible for its care.

Beaverton Schools

Quick Search

In This Section